A while ago RIPTA changed their bus pass system. Instead of getting a new pass made out of thin cardboard every month, you can get a plastic card that you keep permanently, reloading it with money every month.
In practice, the plastic is so cheap that it will eventually break. Once that happens the card can't be read by the sensors, so you have to get a new one. Which happened to me this week.
I found out that the store where I'd gotten these bus cards before didn't have any on-hand. What I was happy to learn is that RIPTA again has a customer service office in their downtown depot, and that the nice lady I used to buy bus passes from is back. So I bought a new card from her and transferred the funds from the old card.
Nice to see her. Also good to know that some more sanity is returning post-COVID.
